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Delivery Policy

Coordinating with Logistics:
DOMESTIC
  • Convenience Stores: 711, FamilyMart (Taiwan Main Island, Outlying Islands convenience stores)
  • Home Delivery: Hsinchu Logistics (Taiwan Main Island)
INTERNATIONAL 
All international orders will be shipped by SF EXPRESS, the order will be deliver on a Delivery Duty Unpaid (DDU), The customer is responsible for paying all customs and clearance related duty/tax.

Delivery Days:
DOMESTIC
Convenience Store Pickup: Approximately 3-5 working days (excluding Saturdays, Sundays, and national holidays)
Home Delivery by Hsinchu Logistics: Approximately 3-4 working days (excluding Saturdays, Sundays, and national holidays)

INTERNATIONAL 
HONG KONG, MACAO, CHINA: Approximately 4-8 working days (excluding Saturdays, Sundays, and national holidays)
REST OF THE WORLD: Approximately 4-10 working days (excluding Saturdays, Sundays, and national holidays)

After receiving the order, it will be shipped within 5-7 working days (no shipments on holidays and national holidays). 
Please note that during specific holidays, festive seasons with a high volume of orders, and unforeseen natural disasters, there may be delays in shipping. We appreciate your understanding.